At BANOMANI TECH, we strive to deliver quality software development and services to our clients. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed for services rendered. By engaging with our services, clients agree to these terms.
1. General Terms
1.1 This policy applies to all software development and service agreements entered into between BANOMANI TECH and the client.
1.2 By signing a contract or agreement with BANOMANI TECH, the client acknowledges and agrees to the terms outlined in this policy.

2. Cancellation Policy
2.1.1 Service Cancellation by Client

1. Clients may request the cancellation of services at any time by providing a written notice to BANOMANI TECH.
2. Cancellation requests must be submitted via email or an official communication channel designated by BANOMANI TECH. Cancellation Fees

2.1.2 Cancellation Fees

1. If the service is canceled after work has commenced, a cancellation fee may apply based on the percentage of work completed up to the point of cancellation.
2. Any advance payments made for work not yet initiated will be refunded, excluding administrative fees (if applicable). Project Milestone-Based Cancellations

2.1.3. Project Milestone-Based Cancellations

1. For projects divided into milestones, cancellations may only apply to future milestones.
2. Fees for completed milestones are non-refundable.

2.1.4 Recurring Services

1. Recurring services (e.g., monthly maintenance or support plans) require a minimum cancellation notice of 5 working days. Failure to provide adequate notice may result in charges for the subsequent billing cycle.

2.2 Company-Initiated Cancellation:

1. BANOMANI TECH reserves the right to cancel a project due to non-payment, lack of cooperation, or unforeseen circumstances.
2. In such cases, the client will be provided with a detailed statement of completed work and associated costs.

3. Refund Policy
3.1 Non-Refundable Services

1. Payments made for services that have been completed and delivered are non-refundable.
2. Fees associated with software licenses, third-party services, and subscriptions purchased on behalf of the client are non-refundable.
3. Services such as consultations, initial research, design drafts are non-refundable.

3.2 Partial Refunds

1. Partial refunds may be issued for projects canceled before completion, based on the amount of work already delivered.
2. Any refundable amount will exclude administrative, consultation, and processing fees.

3.3 Eligibility for Refunds

1. Refund requests must be submitted in writing within 3 days of service delivery or cancellation.
2. Refunds are not applicable for dissatisfaction due to changes in project scope after commencement or issues arising from client delays or lack of communication.
3. Partial refunds may be granted at the sole discretion of BANOMANI TECH, depending on the circumstances of cancellation and work progress.

3.4 Refund Process

1. Approved refunds will be credited within 15 business days of receiving the written refund request and bank details from the client.
2. Refunds will be made via the original payment method unless otherwise agreed upon.

4. Dispute Resolution

1. If a dispute arises regarding a refund or cancellation, both parties agree to attempt resolution through mutual discussion and negotiation.
2. If no resolution is reached, the matter may be escalated to arbitration or legal proceedings as per the governing laws outlined in the service agreement.

Amendments

1. 
   BANOMANI TECH reserves the right to update or modify this policy at any time without prior notice.
2. Changes to the policy will be communicated to clients through email or updates on our official website.

Contact Information
For cancellations, refund requests, or further clarification, please contact us at:
Email: contact@banomanitech.com
Phone: 011-44736300
Address: Near Krishi Bazar Samiti, Gurudwara Road,
Chas, Bokaro Steel City,
Jharkhand - 827013

This policy ensures transparency and fairness in all our engagements.
Thank you for trusting BANOMANI TECH for your software development and service needs.